Privacy Policy

We collect a limited amount of information, only what is needed to respond to you and provide our services.

Information you give us:

• Name, phone number, and email (when you submit the contact form)
• Suburb, service requested, urgency, and message details (contact form fields)
• Any other information you provide when you contact us by phone

Information collected automatically:

• Cookies and usage data, such as page views, time on page, and scroll depth
• Device information, including browser, operating system, IP address, and screen resolution
• Approximate location based on IP address

Information from third parties:

• Call metadata from our call-tracking provider when you call the tracking number listed on this site
• Conversion data from Google Ads or other ad platforms if you arrived via a paid ad

We do not knowingly collect sensitive information such as health data, financial credit information, or biometric data through this website, and the contact form does not ask for any of these categories. If you include sensitive information in a free-text message field, we only use it to respond to your specific enquiry.

We use the information we collect for specific, limited purposes:

• To respond to your contact form submission or phone call
• To book and complete electrical work for your property
• To provide lifetime labour warranty service or follow-up if you become a customer
• To improve the website and understand which pages help visitors, using Google Analytics
• To attribute marketing channels, using call tracking and Google Tag Manager
• To comply with legal obligations, such as tax records and licence reporting

We do not use your information to make automated decisions that affect you, and we do not sell your personal information to data brokers or third-party marketers under any circumstances.

We only share your data with the services that help us run this website and respond to you:

• Cloudflare hosts the website and protects it from malicious traffic (United States, with global edge presence)
• Google Analytics 4 and Google Tag Manager help us understand how the website is used (United States)
• Our call-tracking provider tracks which marketing channel a phone call came from (Australia)
• Our lead-management system receives contact form submissions

We do not share your data with any other third parties for marketing or advertising purposes, and we do not use social media pixels, remarketing tags, or heatmap tracking tools on this website. Where a service listed above processes data outside Australia, that transfer occurs under that provider's own compliance framework, and you can read their public privacy policy for more detail on their safeguards.

Cookies are small text files stored on your device when you visit a website. This site uses cookies for analytics and tag management, so we can understand how visitors use the site and improve it over time, for example by seeing which pages lead to a phone call or a form submission. We do not use cookies to build an advertising profile of you or to track you across other websites. You can disable cookies in your browser settings at any time, though some features of the site may not work as intended if you do. Check your browser's help section for instructions on managing cookies for your specific browser.

• Contact form submissions: retained for 7 years, matching Australian business record-keeping obligations
• Customer records (booked work): retained for 7 years
• Analytics data: retained per Google Analytics defaults, currently 14 months
• Call recordings (if any): retained for 12 months unless required for an ongoing dispute

Under the Australian Privacy Principles, you have the right to:

• Access: ask what personal data we hold about you
• Correction: ask us to correct inaccurate or out-of-date data
• Deletion: ask us to delete your data, subject to legal record-keeping requirements
• Complaints: complain to us first; if unresolved, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

We take reasonable steps to protect your data, including secured infrastructure through Cloudflare, HTTPS encryption on this website, and access controls on our lead-management system so that only our team can view enquiry details. No method of storage or transmission over the internet is completely risk-free, but we keep the amount of data we collect to what is genuinely needed and review our access controls periodically.

This website is not directed at children under 16, and we do not knowingly collect data from children. The contact form and phone line are intended for use by adults arranging electrical work on a property. If a parent or guardian believes their child has submitted data to us, please contact us on (02) 4093 0555 and we will remove it.

We may update this Privacy Policy from time to time, for example if we start using a new analytics or lead-management tool. Updates will be reflected on this page with a new "last updated" date, and we encourage you to check back periodically. Continued use of the website after an update constitutes acceptance of the updated policy. This policy works alongside our Terms of Use, which cover your broader use of this website.

• Business: Electrician Booker Bay
• Operating under: a fully licensed and insured electrical business, Lic #451348C
• Phone: (02) 4093 0555
• Website: electricianbookerbay.com.au